Follow Us:

Frequently Asked Questions

The Most Popular Questions We Receive From Clients:

Where can I find the password for my Axis product?

There is no possibility to find the password. If the password is lost, the Axis product needs to be reset by restoring the factory default settings and re-configured.

Instructions on how to perform a factory default can be found in the Installation Guide/User’s Manual for your product. You will find the user documentation on the Support page for your respective product:

Network Video Products
Print Servers
Document Servers

Can I view live & recorded video at the same time?

In playback mode you will get a picture-in-picture (PiP) view allowing you to view both live and recorded video simultaneously.

Are there any differences between Milestone Mobile for Android and for iOS?

In general, you will find the same functionality in Milestone Mobile for Android as you will in the version for iOS. However, some functionality is found in different places in the Android version compared to in the iOS version, due to differences in device functionality and operating systems. Watch the product demonstration to learn more about the functionality of Milestone Mobile for Android and iOS.

Why should you continuously scan and test your production web applications?

Web applications are the core of your digital business, and web application attacks represent the one of the greatest risks to an organization, being the target of more than 40% of all attacks made. Your web applications may not update regularly or often. Perhaps the main code doesn’t change often. If this is the case if may seem unnecessary to continuously scan your web applications. But this may not always be the case. Websites can be attacked or changed, or updated with a new feature that may or may not have been carefully vetted by security controls.

Why is change application important?

Web security is an ever-changing industry, and there are constantly new attacks being written. As security engineers finds ways to remediate known vulnerabilities, attackers are finding new vulnerabilities or different ways to exploit known vulnerabilities. In addition, with the growth of news coverage touching on web application hacks, having weak web security or insufficient security controls could have a negative effect on your brand.

Why do we need to set up dynamic scanning?

The dynamic threats and unstable dangers are why you need to constantly monitor and scan your production website with Dynamic Application Security Testing (DAST). Your website is the most publicly- accessible entrance to your IT ecosystem, so this is often where an attacker will start looking for weakness. Your website is a portal to where your customer’s data will be stored via APIs to your database, and the consequences of disclosing this and other personal information are high.

What is the benefit for continuous security assessment?

When you are continuously monitoring your production site with regular security scans, you will be more aware than ever of changes and updates, and increase your awareness of the dangers to your site. WhiteHat understands that web security is always evolving, and we make sure our scan and testing evolves along with it. We add new tests and update vulnerability descriptions as they are needed, to refine our scans and help protect against zero-days. This allows us to notify you about new vulnerabilities early, which allows you to work towards remediating issues sooner.

Ticket Support

Our Ticket Support System Is Launching Soon.
Giving our customers that extra online support.

Need Help

Need further assistance with our products or services. Contact us and let our technical team handle your enquiry.

Call (876) 754 - 9752