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IT-Support MsTech

Maintenance & Support

Critical IT environment and infrastructure requires equipment warranty, local technical support and operational assistant. Not providing a pro-active method to maintain and support the communications increase the risk of a higher operational expense, and in some cases, operational nightmare and losses derived from downtime. We offer a turnkey maintenance and support program in order to guarantee up-time, reliability and business continuity. Our proactive and reactive programs include manufacturer warranty, remote ​monitoring, remote and on-site technical response and recurrent verification and update of key convergence network components.

  • Manufacturer warranty for new or existing equipment.
  • Equipment replacement, installation and incident or problem resolution.
  • Offload the contract administration into a single agreement.
  • Systematic remote or on-site visit to provide pro-active software update and troubleshooting.
  • Day to day remote and/or on-site support within a specific SLA.
  • Help desk personnel, 24 hours a day the 7 days a week.
  • Web-portal access to submit, track and revise any open or close ticket request.
  • Expert and dedicated senior engineers specialized in each of the advanced technologies.
  • SLA’s starting form 2 hours on-site and immediate initial response remotely depending on location and service.

Need Help?

Please Feel Free To Contact Us. We Will Get Back To You Within 1-2 Business Days.
(876) 754-9752